Bothell, Wash., June 30, 2023 — Medstar Transportation has acquired Pegasus Lift’s book of business and several vehicles, in a strategic decision to sustain and expand Non-Emergency Medical Transportation (NEMT) services in Pierce and South King County.

Founder Jacob Brinkerhoff partnered with Cyndi Anderson Roberts to grow and expand the business in the South Puget Sound region. The Pegasus Lifts team has served passengers for nearly 6 years with the conviction that medical transportation could be performed with greater dignity, customer care, and efficiency— Medstar is thrilled to continue this legacy of outstanding customer service.

Pegasus Lifts will close its doors and begin transitioning all transportation services and new ride requests to Medstar beginning June 30, 2023. “I am proud of the quality of services we’ve provided in our community. Pegasus Lifts changed expectations in the local NEMT industry – which is why we got into the business in the first place.

Safe and caring service from trained, uniformed personnel in clean, easy to identify vehicles should be the norm. Passengers should be able to count on their transportation arrangements. Transportation policies and payments for transportation are very fluid. In order to offer better pay and benefits, keep up with gas prices and the cost of vehicles and insurance, NEMT companies must be able to charge competitive rates and create economies of scale.

MedStar has a big team that operates throughout Washington. I am confident that the leadership is interested in getting it right and their team will work to make the transition
smooth for our customers. We are sad to close Pegasus Lifts but glad to know that Medstar will continue our journey.”

– Cyndi Anderson Roberts, Managing Partner, Pegasus Lifts

We are excited to welcome the Pegasus Lifts’ team and to be able to partner in providing
customers with industry leading Non-Emergency Medical Transportation (NEMT) services and more. Cyndi, Jacob, and the Pegasus Lifts team have been providing outstanding NEMT services to passengers in Pierce and South King County for nearly 6 years, and we found a strong alignment between our respective missions to provide medical transportation with safety, dignity, and efficiency. In our work together, Medstar and Pegasus Lifts customers will enjoy more service options and a continued focus on providing them with the highest quality service available.

– Justin Bergener, CEO, Medstar Transportation